{"id":11441,"date":"2023-06-27T07:27:27","date_gmt":"2023-06-27T07:27:27","guid":{"rendered":"https:\/\/broekema.nl\/services\/faq\/"},"modified":"2025-02-07T08:28:18","modified_gmt":"2025-02-07T08:28:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/broekema.nl\/en\/services\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Home<\/a> \/ Services<\/a> \/ FAQ<\/pre>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Do you have a question?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Find the answer here<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Below you’ll find the answers to our most Frequently Asked Questions. If your question is not on this page, please contact <\/a>us\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Product information<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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 What types of conveyor belts are available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In principle, anything is possible to make, as long as the base consists of rubber traction belts and (in each case, some) bars to ensure rigidity. Rods can be made of different materials, as well as any flights. We can make closed belts, square mesh webs , elevators, lightweight belts, hedgehog belts, belts for in food processing, etc.<\/p>
All our webs are made to customer specifications, so you are free to decide what is best for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 What are the various customization options? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Length \/ Width \/ Pitch \/ Rod diameter \/ Rod material \/ Choice of connection \/ Choice of Flights \/ Covering \/ Cranked up or down rods \/ Center belt connections \/ Pattern of rods etc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 How do I choose the right belt? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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by asking that question to sales@broekema.nl. At least give us information about: 
– the industry or conditions in which the web is to run
– the product to be transported by the web
– The (desired) method of driving the web
– The speed of the web in meters per second
– The diameters of the drive and reversing rollers
Any additional information you deem necessary to share.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Are the belts food-grade certified? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our normal black rubber traction belts are not, however some types are available in blue rubber. Those are food grade certified.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 What maintenance do the belts require? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Regular maintenance of your conveyor belt system is crucial to ensure its longevity and optimal performance. Broekema’s maintenance guide<\/a> outlines key maintenance steps to help you keep your conveyor system in top condition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Costs and payment<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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 Do prices vary by region? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. The price depends on your position in the supply chain. Our aim is that both the original machine manufacturer and the reseller can make money with our products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Are discounts available for bulk orders? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, inquire at sales@broekema.nl or your contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 How are shipping costs calculated? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We transfer the transportation cost one-to-one to the buyer. Thus, no extra margin is put on these costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 What payment methods are accepted? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Roughly we have following options; prepayment at order, prepayment for shipment or post-payment (delivery on account). Within the above categories variations are possible.<\/p>
In addition, we have the option of using an insured credit limit. Our credit insurer will prepare a risk profile at our request and advise us regarding an insured limit for our client. Our insurer Coface bases this risk profile on the company data as filed with the local Chambers of Commerce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 What currencies do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Euro\u2019s and Dollars<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ordering<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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 How do I place an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can order from us by sending an e-mail to RFQ@broekema.nl or Sales@broekema.nl with your request. Telephone orders are accepted, however the responsibility of checking the order confirmation lies with the buyer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 What information do I need to provide? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For new customers, we need the most relevant business information; name, address, city, VAT number, billing address (billing e-mail address), delivery address and contact information.<\/p>
Also, have a look at or fill in our web-form<\/a> when ordering a conveyor belt. This way there is nothing you’ll miss in the quotation request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 When do I receive my order confirmation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You will receive your order confirmation as soon as the order is scheduled. We strive to confirm your order within 24 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 How do I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Unfortunately, it is not possible at this time to track your order during the manufacturing process. Some carriers we work with do offer the service to track & trace orders. If you would like detailed information on the status of your order, please send your question by e-mail to sales@broekema.nl, quoting the order number.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Can my order be modified or cancelled? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Changing or canceling your order is possible only if we have not yet started the manufacturing process. Normally we start the production of sieve webs about 5 weeks before the delivery date. This is different for sprockets and custom made rollers; the lead time for these is much shorter. stock products can be canceled as long as they are not packed. Additional handling will be charged. It is best to ask for a suitable solution by sending an e-mail to sales@broekema.nl.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Company Information<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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 How long has Broekema been in business? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Broekema has been in the agricultural mechanization business since 1953.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 What are Broekema's sustainability practices? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At Broekema, we are committed to sustainable practices to enhance our energy efficiency and reduce our environmental impact. Our efforts are focused on establishing an effective energy management system. This involves regularly assessing our energy consumption, setting energy goals, and optimizing energy use to improve efficiency. By doing so, we aim to minimize waste and promote a more sustainable production process. Our ongoing commitment to these practices helps us move towards a greener future while maintaining high standards in our products and operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 How can I become a Broekema dealer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To become a Broekema Dealer, a number of conditions must be met. We can send you these conditions if you send an e-mail to sales@broekema.nl.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Can I visit Broekema's facilities for a tour? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We proudly welcome most visitors. however, we will be careful not to divulge company-sensitive information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Are there any job openings at Broekema? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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please visit our job site: www.werkenbijbroekema.nl<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Shipping and delivery<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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 What is the lead time? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At Broekema, we aim for a delivery time of sieve webs of 4 to 6 weeks throughout the year. Depending on capacity, it is possible to produce orders with a faster delivery time. However, to make this possible we will charge an expedited delivery charge. The amount of this surcharge depends on the available capacity, and will be between 10 and 25%.<\/p>
Products that are in stock can, depending on order time and delivery address, be shipped the same day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Can orders be expedited? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, that is not a problem as long as it does not interfere with all other processes. Ask about the possibilities at sales@broekema.nl<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Who handles the shipping? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Shipping can be done in several ways. We can take care of this, but you can also organize it yourself. If you let us know early on, we will of course take this into account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Does Broekema ship internationally? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, we ship all over the world, and have a lot of experience with that as well.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 What if my order is delayed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We will always try to inform you in a timely manner if your order is delayed. Any delay does not entitle you to cost-free cancellation or shipping.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Support and Services<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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 Is technical support available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Broekema is known for customer-oriented solutions. We have a team of highly trained engineers who are happy to help you and are able to combine all global experience into solid and well-founded advice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 How do I contact customer service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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By sending an email to sales@broekema.nl<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 What\u2019s the process for reporting a problem? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Send your complaint to sales@broekema.nl and provide the email with all relevant information, such as Sales order number \/ Invoice number \/ article number etc. Photos can help enormously in finding a cause of the problem and providing a solution. We will always take complaints seriously because this is an opportunity to improve.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Can I get help with installation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We do not have a team available to install conveyor belts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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 Do you offer maintenance advice? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Broekema’s maintenance guide<\/a> outlines key maintenance steps to help you keep your conveyor system in top condition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"
FAQ Home \/ Services \/ FAQ Do you have a question? Find the answer here Below you’ll find the answers to our most Frequently Asked Questions. If your question is not on this page, please contact us\u00a0 Product information What types of conveyor belts are available? In principle, anything is possible to make, as long […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":11429,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11441","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/broekema.nl\/en\/wp-json\/wp\/v2\/pages\/11441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/broekema.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/broekema.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/broekema.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/broekema.nl\/en\/wp-json\/wp\/v2\/comments?post=11441"}],"version-history":[{"count":0,"href":"https:\/\/broekema.nl\/en\/wp-json\/wp\/v2\/pages\/11441\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/broekema.nl\/en\/wp-json\/wp\/v2\/pages\/11429"}],"wp:attachment":[{"href":"https:\/\/broekema.nl\/en\/wp-json\/wp\/v2\/media?parent=11441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}